TERMS AND CONDITIONS:
NOTE: The support email is only available to customers after purchases to prevent harassment, scams, and other unwanted private contact. If you have any questions before placing an order, please ask via social media. Thank you for your understanding.
Customers are responsible for all customs fees per your country’s laws and regulations. Please be prepared to pay for VAT, customs, import fees, etc.
Incorrect addresses are the responsibility of the buyer. If the package is returned, I will reach out and ask if you’d like to pay for an additional label or if you’d like the order (not the shipping and handling cost) refunded. In the case of the order being refunded, you will not receive the order.
Refunds, returns, and cancellations are not accepted unless there was an error with the order. All orders are shipped from the USA. Shipping is done entirely by one person, so heavy volumes of orders may take up to two weeks to ship.
FREQUENTLY ASKED QUESTIONS
🌷 "WHICH COUNTRIES ARE YOU UNABLE TO SHIP TO?"
I cannot ship to Afghanistan, Belarus, Brunei, Central African Republic, Cuba, Haiti, Iran, Israel, Laos, Myanmar, Niue, North Korea, Russia, Sudan, Syria, or Yemen.
🌷 “HOW LONG WILL PREORDERS TAKE TO ARRIVE?”
The estimated shipping time is under each preorder item. If there are different times for different items, they will all ship out together when the last preorder item ships.
🌷 “CAN I ORDER IN-STOCK ITEMS TOGETHER WITH PREORDER ITEMS?"
Yes, but they will all ship together with the preorder(s) since one shipping label was purchased. If you would like them shipped sooner, please order them separately.
🌷 “I ACCIDENTALLY INPUT THE WRONG SHIPPING ADDRESS!”
Please check your email and use the contact at the bottom of your receipt to let me know! If your order has already been shipped, you will have to pay for an additional shipping label once the order is returned if you would like it sent out again.
🌷 “WHAT HAPPENS IF MY ORDER IS RETURNED TO YOU?”
Please let me know via email so I can check the issue and get back to you.
🌷 “THERE WAS A MISTAKE WITH MY ORDER.”
Please check the contact at the bottom of your receipt (search "superaenbow" in your email) and let me know your name, order number, and the issue. I'll fix it ASAP!
🌷 “MY PACKAGE WAS LOST/DAMAGED IN TRANSIT.”
Please check the contact at the bottom of your receipt (search "superaenbow" in your email) and let me know your name, order number, and the issue. Depending on the item, damage, and other factors, I may be able to offer a refund, partial refund, or replacement.
🌷 “MY PACKAGE IS MOVING TOO SLOWLY.”
Unfortunately, there is nothing I can do in regards to the speed of packages once they are shipped. If you believe your order may be lost, please contact the USPS and ask for the whereabouts of your package. If they confirm it is lost, please check the contact at the bottom of your receipt (search "superaenbow" in your email) and let me know.
🌷 “DO YOU INCLUDE ORDER NOTES/RECEIPTS?"
As part of being eco-friendly, I send receipts digitally, so please do not worry about names or prices showing up anywhere other than your shipping label and email! I can leave a very small note with an order (one short sentence) if you request it on the payment screen. If the message is inappropriate or too long, it will not be written.
🌷 “WILL SOLD OUT ITEMS BE RESTOCKED?”
Items are typically not restocked since I do not sell in-person and do not need lots of stock! They are all one-time, small batches.
🌷 "WHAT IS THE SILLY CLUB MEMBERSHIP?"
The membership is just a small way to provide additional support for the superaenbow shop. Silly Club members enjoy special discounts, downloadables, and sketch pages!
🌷 "DOES THE SILLY CLUB MEMBERSHIP PASSWORD CHANGE MONTHLY?"
Yes, the password and discount code changes each month. But you can rejoin and access the new ones any time there is a slot available!
🌷 “CAN I SHARE MY SILLY CLUB PASSWORD, SKETCH PAGES, DOWNLOADABLES, OR DISCOUNT CODE WITH FRIENDS?”
No, that is strictly prohibited. If any individuals are caught sharing the exclusive rewards, they will be banned from ko-fi and the shop.